Frequently asked questions
About our book club
No, each month everyone in each age bracket (Parakeets or Cockatoos) is sent the same book. Like a traditional book club, this means you will get to try a wide range of books, genres and authors, and could even talk about what you’ve read with other subscribers.
No, everyone in each age category receives the same book regardless of gender. We are careful to select books that will appeal to both boys and girls.
Our aim is to send a range of enjoyable, well-written books that get children thinking, rather than books that support the mechanics of learning to read. Your child might be able to read some of the books we send alone, but equally we hope you will enjoy reading them aloud together. For us, the key is understanding, enjoying and thinking about each book.
We spend a lot of time researching new titles and speaking to publishers to find great books that haven't hit the bestseller list. Our priority is to select a wide range of books for each age group, ensuring that they are well written with great characters and lots of themes to really get us thinking. The bottom line is that we will never send a book that we wouldn't read with our own children or give as a gift to a close friend.
We devise each pack to suit the book it is accompanying. There will be book club-style questions, fun facts, games, projects and ideas for activities that can be done alone or in a group setting.
The aim of our book club is to get children enjoying and thinking about good books, not testing them on their reading skills. We firmly believe that they will get as much out of each book and the accompanying activity pack if they listen to you reading the story out loud as they would if they read it by themselves.
Obviously we hope that you will love all the books we send, but we understand that everyone has different tastes. You may love a book one month and find the next one harder to get going with. If you consistently find you aren’t enjoying the books we send, please let us know and we’ll work out the best next steps for you.
While we won’t be sending you classics or bestsellers, we realise that there’s a chance you will already own a book we send. If you do, please contact us as soon as possible on firstname.lastname@example.org
No. All subscribers in each reading group are sent the same book so we develop a brand new pack every month. If you have already enjoyed one of our taster or past packs, you will not receive that as part of your subscription.
Setting up your subscription
Our Parakeet and Cockatoo subscriptions cater for two broad reading levels. Parakeets receive chapter books specifically for young readers. Books in this category are typically between 100 and 200 pages in length with plenty of illustrations. Our parakeets may be able to read these books by themselves, but we also believe that they are ideal for enjoying together. For guidance this category is aimed at children aged 5 to 8. Cockatoos are more confident readers, so books in this reading group are typically more than 200 pages in length with fewer illustrations. They may explore more complicated themes. Our cockatoos will probably be happy to read these books by themselves – but we believe you will also enjoy reading them together. For guidance this category is aimed at children aged 8 to 11.
Yes, simply email us on email@example.com and we will make sure that the next book we despatch is from the new reading group.
Yes, if you have two children in the same reading group you can add a sibling pack. The siblings will receive a parcel addressed to them both and inside will be one copy of the book to share and two of everything else.
As soon as your subscription is set up we will pop a welcome pack (containing an introductory guide, bookmark, reading record and pencil) in the post to you. However, you will receive your first book in the middle of the month after you place your order, e.g. if you place your order at any point during January, you will receive your first book in mid-February. You do have the option to select a later delivery date if you prefer.
When you set up a new subscription we will send out your welcome pack immediately. It contains an introductory guide, reading record, bookmark, pencil and a helpful envelope to keep all your book club goodies in.
In this instance a sibling pack won't work for you and you would need to purchase two separate subscriptions (one for each reading group). This is because with a sibling pack you receive one book to share and two of the activity packs created for that book and other goodies we include.
In order to allow you to manage the subscriptions individually you will need to purchase the first subscription then follow the instructions from the order confirmation page to return and purchase the second. Once completed you will see the two subscriptions in your account page and can manage them separately.
Shipping and delivery
We are happy to ship our subscriptions anywhere in the world and you can find more information on our delivery page
Shipping to the UK and Channel Islands is included in the price of our subscriptions, gift vouchers, gift sets and past packs. For all other destinations an international shipping charge applies. Please see our delivery page for further information.
UK delivery the next working day (Mon to Fri) is available for an additional charge for gift vouchers, gift sets and past packs only. Please order before 1pm and select the Express delivery option at checkout. Orders placed after 1pm will be despatched the next working day. Please see our delivery page for further information.
Subscribers in the UK should receive their parcels in the middle of each month. It will take longer for parcels to arrive in international destinations. You will be notified by email each time we dispatch your parcel.
Yes! The book wraps we use not only protect our books and activity packs but make them as slim as possible. Unless you have a very small letterbox our parcel should be delivered with your normal mail.
Buying a gift
Our gift subscriptions are a great option. You simply choose the duration of the subscription and whether you'd like an e-card or gift voucher. The parent/carer of the recipient gives us all the other information we need when they redeem it. Delivery of each monthly parcel to a UK address is included as standard. If you'd like a gift subscription for someone living outside the UK please contact us for further details.
With our gift subscriptions (e-card or gift voucher) you simply choose the duration of the subscription. The parent/carer of the recipient chooses the reading group and start date when they redeem it.
Managing your subscription
You need an account so that you can manage your subscription through our website. Once logged in you are able to see when your next delivery or payment is due.
When purchasing a subscription, you are paying in advance for 3, 6 or 12 of our monthly deliveries. It is not possible to cancel deliveries you have already paid for, other than within 14 days of receiving your first book, as per our delivery page. Our subscriptions auto-renew at the end of each subscription term and it is possible to cancel this renewal at any time before the payment is taken.
Yes, it is very easy to cancel your renewal. Simply log in to your account and select 'Stop My Renewal'. Regardless of when you signed up, renewal payments are taken on the 1st of the month in which the first book of your new subscription term is going to be despatched. You will need to cancel before the payment is taken.
Please send us an email to firstname.lastname@example.org and we will help you as quickly as we can.
Stripe, our payment provider, works directly with card networks and is often able to seamlessly transition to your new card details when your card is replaced.
Yes, simply email us on email@example.com
Please select 'I've forgotten my password' on the log in screen. If you're still having problems, email us on firstname.lastname@example.org and we will help you as quickly as we can.
Yes, it is possible for you to purchase further subscriptions and manage them from your main account. Simply ensure that you are logged in when making any subsequent purchases.
Yes, we can definitely arrange that. Please send us an email to email@example.com and we will take it from there.
Didn't find the answer you were looking for? Simply send us an email on firstname.lastname@example.org and we'll be happy to help.