Frequently asked questions

About our book club

No, each month everyone in each age bracket (Parakeets or Cockatoos) is sent the same book. Like a real book club, this means you will get to try a wide range of books, genres and authors, and could even talk about what you’ve read with other subscribers.
No, everyone in each age category receives the same book regardless of gender. We are careful to select books that will appeal to both boys and girls.
Our aim is to send a range of enjoyable, well-written books that get children thinking, rather than books that support the mechanics of learning to read. Your child might be able to read some of the books we send alone, but equally we hope you will enjoy reading them aloud together. For us, the key is understanding, enjoying and thinking about each book.

Our Parakeet and Cockatoo subscriptions cater for two broad reading levels.

Parakeets receive chapter books specifically for young readers. Books in this category are typically between 100 and 200 pages in length with plenty of illustrations. Our parakeets may be able to read these books by themselves, but we also believe that they are ideal for enjoying together. For guidance this category is aimed at children aged 5 to 8.

Cockatoos are more confident readers, so books in this reading group are typically more than 200 pages in length with fewer illustrations. They may explore more complicated themes. Our cockatoos will probably be happy to read these books by themselves – but we believe you will also enjoy reading them together. For guidance this category is aimed at children aged 8 to 11.

Yes, simply email us on [email protected] and we will make sure that the next book we despatch is from the new reading group.
We spend a lot of time researching new titles and speaking to publishers to find great books that haven't hit the bestseller list. Our priority is to select a wide range of books for each age group, ensuring that they are well written with great characters and lots of themes to really get us thinking. The bottom line is that we will never send a book that we wouldn't read with our own children or give as a gift to a close friend.
We devise each pack to suit the book it is accompanying. There will be book club-style questions, fun facts, games, projects and ideas for activities that can be done alone or in a group setting.
You will receive your first book in the middle of the month after you place your order, e.g. if you place your order at any point during January, you will receive your first book in mid-February. You do have the option to select a later delivery date if you prefer.
That is not a problem. The aim of our book club is to get children enjoying and thinking about good books, not testing them on their reading skills. We firmly believe that they will get as much out of each book and the accompanying activity pack if they listen to you reading the story out loud as they would if they read it by themselves.
Obviously we hope that you will love all the books we send, but we understand that everyone has different tastes. You may love a book one month and find the next one harder to get going with. If you consistently find you aren’t enjoying the books we send, please let us know and we’ll work out the best next steps for you.
Yes, you have the option to add a sibling pack when placing an order. You will then receive two of every item in the pack, except for the book itself which can be shared. The parcels we send will be addressed to both siblings.
While we won’t be sending you classics or bestsellers, we realise that there’s a chance you will already own a book we send. If you do, please contact us as soon as possible on [email protected] .

Shipping and delivery

We are happy to ship our subscriptions anywhere in the world. Please find a full list of countries we serve on our Delivery page. If you don’t see the destination you require on the list, please email us on [email protected] and we will see how we can best help you.
Shipping to the UK and Channel Islands is included in the price of our subscriptions and gift vouchers. For all other destinations an international shipping charge applies. Please see our Delivery page for further information.
All subscriptions are shipped in the middle of the month and you will be notified by email when this has happened. Deliveries to the UK will arrive first with those to international destinations taking a few days longer.
Yes! The book wraps we use not only protect our books and activity packs but make them as slim as possible. Unless you have a very small letterbox our parcel should be delivered with your normal mail.

Buying a gift

Our gift vouchers are a great option. You simply choose the duration of the subscription and where it needs to be shipped to when purchasing the voucher and the parent/carer of the recipient gives us all the other information we need when they redeem it.
Why not buy a gift voucher instead? You simply choose the duration of the subscription and where it needs to be shipped to. The parent/carer of the recipient chooses the category and start date when they redeem it.

Managing your subscription

You need an account so that you can manage your subscription through our website. Once logged in you are able to see when your next delivery or payment is due.

When purchasing a subscription, you are paying in advance for 3, 6 or 12 of our monthly deliveries. It is not possible to cancel deliveries you have already paid for, other than within 14 days of receiving your first book, as per our terms and conditions.

Our subscriptions auto-renew at the end of each subscription term and it is possible to cancel this renewal at any time before the payment is taken.

Yes, it is very easy to cancel your renewal. Simply log in to your account and select 'Stop My Renewal'. Regardless of when you signed up, renewal payments are taken on the 1st of the month in which the first book of your new subscription term is going to be despatched. You will need to cancel before the payment is taken.
Please send us an email to [email protected] and we will help you as quickly as we can.
Stripe, our payment provider, works directly with card networks and is often able to seamlessly transition to your new card details when your card is replaced.
Please select 'I've forgotten my password' on the log in screen. If you're still having problems, email us on [email protected] and we will help you as quickly as we can.
Yes, it is possible for you to purchase further subscriptions and manage them from your main account. Simply ensure that you are logged in when making any subsequent purchases.

Didn't find the answer you were looking for? Simply send us an email on [email protected] and we'll be happy to help.

Let us lighten your load as the long summer holiday approaches - download our Boredom Busting Activity Pack when you join our email list today!

Join our email list

© Parrot Street Limited 2019. Registered in England and Wales 10754547